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Question: How many items per 1000 shipped does UPS lose?

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 17 Jan 2008 22:56 UTCThu 17 Jan 2008 - 10:56 pm UTC 

How many items per 1000 shipped does UPS lose outright, and how many items per 1000 shipped does UPS ship late?  I would like the figures for shipments within the continental United States and for both air and ground service separately and combined.


Bobbie Sevens 


 18 Jan 2008 17:59 UTCFri 18 Jan 2008 - 5:59 pm UTC 

Hello again Slingshot,

I was not able to locate the precise statistics you asked for, however I did find other figures that might interest you.

A  U.S. Domestic 10:30 am Delivery Performance Study carried out by PA Consulting Group in September 2006 shows that UPS has a 91% on-time delivery for domestic next-day 10:30 am service in the results for National performance.

"UPS and DHL were more likely than FedEx to meet their promise to the customer to deliver before 10:30 am. Both UPS and DHL delivered almost 91% of packages on time
(the difference is not statistically significant)."

Download the complete report here.

"Services aside from next-day do generally have a higher on-time delivery percentage."

UPS Freight on-time delivery for STERIS Corporation is 98.5 percent.
Steris Corporation Case Study

"UPS has an on-time delivery rate that's better than 99% for Royal Canin's upscale pet food."
Time Magazine: November 2004

Omaha Steaks uses UPS online tools to trace and track orders.
"Omaha Steaks submitted 25,000 claims for lost or spoiled packages in 2005."
UPA Pressroom

2006 Delivery Volume 3.9 billion packages and documents 
Daily Delivery Volume 15.6 million packages and documents 
Daily U.S. Air Volume 2.3 million packages and documents 
Daily International Volume 1.8 million packages and documents http://www.pressroom.ups.com/mediakits/factsheet/0,2305,866,00.html?mkname=companyinfo

Would any of the above statistics work for you?



Bobbie Sevens 


 18 Jan 2008 18:48 UTCFri 18 Jan 2008 - 6:48 pm UTC 

Perhaps the figures you're seeking can be found in these fee-based reports.

United Parcel Service - Company Profile
The Business Analysts Group, July 2006, Pages: 45 http://www.researchandmarkets.com/reportinfo.asp?report_id=343984&t=t&cat_id=

United Parcel Service, Inc. - Competitive Benchmarking Report
The Business Analysts Group, May 2007, Pages: 75


Rob Bowler 


 24 Jan 2008 22:52 UTCThu 24 Jan 2008 - 10:52 pm UTC 

Here is a mathematical formula to calculate the percentage of lost packages of a company by using their insurance costs:



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